Very friendly, knowledgeable and . Instead, theyre full of the info you need to get things sorted. We will do everything possible to ensure that you receive a high standard of service. Staysure is a trading name of TICORP Limited. .galleryCaptionInnerText {} Policy purchased, but I am not happy. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2730-055 Barcarena, Customer Services Department I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Overall experience. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. You can be certain that youre talking to the right person at the right time. Check out what 252,969 people have written so far, and share your own experience. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. There are also plenty of opportunities to develop into other area and for promotion. Have a fantastic holiday. Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Saturday 24 December: 9am 3pm The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. I will only use them in the future. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. _W.isCheckoutReskin = false; They pick and choose who is significant to you when they pass away. n 71 Edifcio D 2 Dt, Queluz de Baixo Its quick, easy and totally free. Theres no jargon in our rights guides. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} .wsite-product .wsite-product-price a {} The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. No support from customer service managers. Grandchildren did not have to suffer for me. I hope my friend who recommended me gets her 10 bonus !!! Thank you for posting a comment. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Sunday: 10am 4pm, Christmas hours: Have a fantastic holiday. achieve performance targets across their product portfolio. Thank you. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. (But perhaps that was because I wanted to spend money!). A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Didnt have to wait very long to be answered. var ASSETS_BASE = '//cdn2.editmysite.com/'; We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. width: 100% !important; Weve helped millions of people find a resolution. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Thanks for your feedback. The People Team. and make your voice heard. right: 0 !important; They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Also I was told inaccurate information about my first request. You never know if the training team/management are telling you the truth or lying to you. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; They wouldnt provide us with any details about the repatriation other than a pick up time. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Happiness score is 39 out of 100 39. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Have a fantastic holiday. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. - Calling from within the UK: 0333 014 4512 } We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Was put on a call back BUT this never happened. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Thank you. .blog-header h2 a {} If you need to cancel your policy please click here. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. .wsite-menu a {font-size:14px !important;} Warm regards,Ross, Information provided by various external sources. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Worst company I have worked for and hope people take this review in and understand you will be another number. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Was this review helpful? Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Also, for some of our insurers we may receive a profit share payment if they Do you agree with Staysure Travel Insurance's 4-star rating? I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. The call centre dont have enough medical knowledge to assist. Were sorry that you did not enjoy your time with us and we wish you success in your future role. A good clear line, too, with no annoying background noise! .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} } Warm regards,Ross, I have had holiday insurance with you for a couple of years. The process was quick and easy and Lisa was very pleasant to deal with. Most of the time the customers were great and easy to get along with. .blog-header h2 a {} .fancybox-title {} We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. View our cookie policy here. Consumer guides, newsletters, surveys and more! .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); _W.storeCurrency = "GBP"; The People Team. Monday 26 December: Closed Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Warm regards,Ross. .wslide-caption-text {} Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays.

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